Designed a Generative AI powered product experience at my last company — making complex AI capabilities feel intuitive, trustworthy, and accessible to everyday users.
Users were intimidated by AI-powered features — unsure what to type, what the model could do, or whether to trust the output.
Lead Product Designer — End-to-end UX/UI
Generative AI introduces non-deterministic outputs. The UX had to set expectations, surface guardrails, and make failure states feel safe — without dumbing down the capability.
Audited competitor Gen AI patterns and failure modes
Defined a prompt-input pattern with guided examples
Designed transparent loading, citation, and edit states
Built an interactive prototype for stakeholder validation
A clean, trust-first AI experience with guided prompts, visible reasoning, and easy correction — turning a powerful but opaque model into an everyday tool.
Trust UX matters more than raw model quality
Show your work — visible reasoning beats magic
Good empty states are the entire onboarding for AI products
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